Privacy Policy

WHO DOES OUR PRIVACY POLICY APPLY TO?

This Privacy Policy applies to anyone making a transaction on www.estrangedpanda.in. For specific questions or queries, feel free to reach out to us via email.

Support Email: support@estrangedpanda.in

 

HOW/WHEN DO WE PROCESS YOUR PERSONAL DATA?

Your personal data is processed in the following instances:

Communication on Social Media: Any time you reach out to us on our social media pages - Facebook, Instagram, Facebook Messenger, etc.

Website Interaction: Your personal data may be used to enhance the quality of our website and provide you with customized offers.

Purchase Process: Your personal data is required for Estranged Panda to process a purchase, ensuring the delivery of the purchased product(s).

Contacting Us: Any time you make contact with us, including communicating with our support team, filling out contact forms on our website, chatting with our representatives, captcha verification, commenting, liking, or sharing our content on social media.

 

WHAT DO WE MEAN SPECIFICALLY, WHEN WE SAY "PERSONAL DATA?"

"Personal data" includes but is not limited to:

  • Name
  • Phone number
  • Email address
  • Physical address
  • IP address (used only for captcha verification)
  • Information from your social media account(s) if/when you reach out to our social media account(s).
  • Any other additional information you voluntarily provide us

We will not retain your data for longer than necessary, regularly erasing all customer data. The duration of data retention depends on the nature of the interaction:

Contact Form or Support Email: Erased 6 months after our last communication.

Social Media Interaction: Remains until you remove comments, shares, or likes.

 

CUSTOMIZED PRODUCTS AND DATA USAGE:

Products customized for the customer will not be exchanged or returned, and no refunds will be provided.

 

DATA ENCRYPTION AND THIRD-PARTY PROCESSING:

We use data encryption on every page of our website. This ensures that while we can see your IP, we cannot track your identity.

Data provided through your device and our partners (Google, Facebook, Instagram) includes encrypted IP address, geographical location, device information, and website analytics.

 

PURCHASE TRANSACTION PROCESS:

Upon making a purchase at Estranged Panda, your data is used to complete the transaction, including order assignment, secure payment processing, and order confirmation.

 

SURVEYS AND STATISTICAL ANALYSIS:

Occasionally, we may use your personal data for surveys to enhance customer experience. Survey data, including name, email, purchase history, promotions utilized, and additional survey information, is used for statistical analysis and evaluating our services.

 

RIGHT TO REVOKE CONSENT:

Customers have the right to revoke consent for data processing. To do so, contact our support team (support@estrangedpanda.in), resulting in data removal from our database. Revoking consent means you cannot shop with us and stops newsletters, promotions, and tailored marketing.

 

VISITOR AGREEMENT:

By using our website, visitors agree to allow third parties to process their IP address for currency conversion. Currency information is stored in a temporary cookie, allowing the selected currency to remain consistent during browsing.